{"id":164515,"date":"2020-12-11T16:00:47","date_gmt":"2020-12-11T16:00:47","guid":{"rendered":"https:\/\/www.kafinea.com\/docs\/mise-en-route\/guide-de-ladministrateur\/comment-creer-des-modeles-demails-personnalises\/"},"modified":"2026-04-23T01:48:59","modified_gmt":"2026-04-22T23:48:59","password":"","slug":"les-modeles-d-emails","status":"publish","type":"docs","link":"https:\/\/www.kafinea.com\/fr\/documentation\/modeles\/les-modeles-d-emails\/","title":{"rendered":"Les mod\u00e8les d&#8217;emails"},"content":{"rendered":"<blockquote class=\"bq-exemple\">\n<p>\ud83d\udccd <strong>O\u00f9 trouver ce module ?<\/strong><br \/><em>Menu principal &gt; Outils<\/em><\/p>\n<\/blockquote>\n<hr \/>\n<h2>Introduction<\/h2>\n<p>Les <strong>mod\u00e8les d&#8217;emails<\/strong> permettent de pr\u00e9parer des emails types r\u00e9utilisables pour vos communications r\u00e9currentes : envoi de factures, relances, confirmations de commande, notifications, etc. Chaque mod\u00e8le peut inclure des donn\u00e9es dynamiques issues des enregistrements Kafinea. La gestion des mod\u00e8les est accessible via <em><strong>Outils &gt; Mod\u00e8les d&#8217;emails<\/strong><\/em>.<\/p>\n<hr \/>\n<h2>1. Cr\u00e9er un mod\u00e8le d&#8217;email<\/h2>\n<p>Un mod\u00e8le d&#8217;email est compos\u00e9 de :<\/p>\n<ul>\n<li><strong>Nom<\/strong> : le nom du mod\u00e8le (pour l&rsquo;identifier dans la liste)<\/li>\n<li><strong>Module<\/strong> : le module pour lequel le mod\u00e8le est utilisable (Factures, Devis, Comptes client\u2026)<\/li>\n<li><strong>Objet<\/strong> : l&rsquo;objet de l&#8217;email, pouvant contenir des shortcodes<\/li>\n<li><strong>Corps<\/strong> : le contenu de l&#8217;email avec mise en forme et shortcodes<\/li>\n<\/ul>\n<p>Les shortcodes permettent d&rsquo;ins\u00e9rer automatiquement les donn\u00e9es de l&rsquo;enregistrement : nom du client, num\u00e9ro de facture, montant, date d&rsquo;\u00e9ch\u00e9ance, etc.<\/p>\n<hr \/>\n<h2>2. Utiliser un mod\u00e8le<\/h2>\n<p>Lors de l&rsquo;envoi d&rsquo;un email depuis Kafinea (depuis une fiche client, une facture, un devis\u2026) :<\/p>\n<ol>\n<li>Cliquez sur <em><strong>Envoyer un email<\/strong><\/em><\/li>\n<li>S\u00e9lectionnez le mod\u00e8le souhait\u00e9 dans la liste<\/li>\n<li>L&rsquo;objet et le corps de l&#8217;email sont pr\u00e9-remplis avec les donn\u00e9es de l&rsquo;enregistrement<\/li>\n<li>Personnalisez si n\u00e9cessaire, puis envoyez<\/li>\n<\/ol>\n<blockquote>\n<p><strong>Bon \u00e0 savoir<\/strong> : Les mod\u00e8les d&#8217;emails peuvent \u00e9galement \u00eatre utilis\u00e9s par les workflows pour envoyer des notifications automatiques.<\/p>\n<\/blockquote>\n<hr \/>\n<h2>3. Questions fr\u00e9quentes<\/h2>\n<p><strong>Puis-je joindre un PDF automatiquement ?<\/strong><br \/>\nOui, lors de l&rsquo;envoi d&rsquo;un email depuis un enregistrement (facture, devis), vous pouvez joindre le document PDF g\u00e9n\u00e9r\u00e9 \u00e0 partir du mod\u00e8le de document.<\/p>\n<p><strong>Les shortcodes sont-ils les m\u00eames que pour les mod\u00e8les de documents ?<\/strong><br \/>\nOui, les shortcodes disponibles d\u00e9pendent du module s\u00e9lectionn\u00e9 et sont communs aux mod\u00e8les de documents et d&#8217;emails. Consultez la page <a href=\"https:\/\/www.kafinea.com\/documentation\/modeles\/les-shortcodes\/\">Les shortcodes<\/a> pour la liste compl\u00e8te.<\/p>\n<p><strong>Comment cr\u00e9er un mod\u00e8le multilingue ?<\/strong><br \/>\nCr\u00e9ez un mod\u00e8le par langue et s\u00e9lectionnez le mod\u00e8le appropri\u00e9 lors de l&rsquo;envoi, en fonction de la langue du destinataire.<\/p>\n<hr \/>\n<h2>R\u00e9f\u00e9rences associ\u00e9es \ud83d\udd17<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/modeles\/les-modeles-de-documents\/\">Les mod\u00e8les de documents<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/modeles\/les-shortcodes\/\">Les shortcodes<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/gestion-documentaire\/la-communication-avec-mes-clients\/\">L&rsquo;envoi de documents par email<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/parametrage\/le-parametrage-smtp\/\">Le param\u00e9trage SMTP<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Outils Introduction Les mod\u00e8les d&#8217;emails permettent de pr\u00e9parer des emails types r\u00e9utilisables pour vos communications r\u00e9currentes : envoi de factures, relances, confirmations de commande, notifications, etc. Chaque mod\u00e8le peut inclure des donn\u00e9es dynamiques issues des enregistrements Kafinea. La gestion des mod\u00e8les est accessible via Outils &gt; Mod\u00e8les&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[206],"doc_tag":[],"class_list":["post-164515","docs","type-docs","status-publish","hentry","doc_category-modeles"],"year_month":"2026-06","word_count":345,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"David Valminos","author_nicename":"david","author_url":"https:\/\/www.kafinea.com\/fr\/author\/david\/"},"doc_category_info":[{"term_name":"Mod\u00e8les","term_url":"https:\/\/www.kafinea.com\/fr\/documentation\/modeles\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Documentation - Les mod\u00e8les d&#039;emails &#8226; Kafinea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kafinea.com\/fr\/documentation\/modeles\/les-modeles-d-emails\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - Les mod\u00e8les d&#039;emails &#8226; Kafinea\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Outils Introduction Les mod\u00e8les d&#8217;emails permettent de pr\u00e9parer des emails types r\u00e9utilisables pour vos communications r\u00e9currentes : envoi de factures, relances, confirmations de commande, notifications, etc. Chaque mod\u00e8le peut inclure des donn\u00e9es dynamiques issues des enregistrements Kafinea. 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