{"id":433305,"date":"2023-11-28T18:11:22","date_gmt":"2023-11-28T17:11:22","guid":{"rendered":"https:\/\/www.kafinea.com\/?post_type=docs&#038;p=433305"},"modified":"2026-06-28T23:19:35","modified_gmt":"2026-06-28T21:19:35","password":"","slug":"les-formulaires","status":"publish","type":"docs","link":"https:\/\/www.kafinea.com\/fr\/documentation\/automatisation\/les-formulaires\/","title":{"rendered":"Les formulaires"},"content":{"rendered":"<hr \/>\n<h2>Introduction<\/h2>\n<p>Les <strong>formulaires<\/strong> de Kafinea permettent de cr\u00e9er des formulaires web publics qui alimentent directement votre base de donn\u00e9es. Un visiteur ou un client peut remplir un formulaire en ligne, et les donn\u00e9es sont automatiquement enregistr\u00e9es dans le module correspondant (prospects, contacts, tickets\u2026). La gestion des formulaires est accessible via <em><strong>Outils &gt; Formulaires<\/strong><\/em>.<\/p>\n<hr \/>\n<h2>1. Cr\u00e9er un formulaire<\/h2>\n<p>Pour cr\u00e9er un formulaire :<\/p>\n<ol>\n<li>Acc\u00e9dez \u00e0 <em><strong>Outils &gt; Formulaires<\/strong><\/em><\/li>\n<li>S\u00e9lectionnez le module cible (Prospects, Contacts, Tickets\u2026)<\/li>\n<li>Choisissez les champs \u00e0 inclure dans le formulaire<\/li>\n<li>Configurez les options (champs obligatoires, valeurs par d\u00e9faut, URL de redirection apr\u00e8s soumission)<\/li>\n<li>G\u00e9n\u00e9rez le code HTML du formulaire<\/li>\n<\/ol>\n<p>Le code HTML g\u00e9n\u00e9r\u00e9 peut \u00eatre int\u00e9gr\u00e9 dans votre site web, une landing page ou tout autre support en ligne.<\/p>\n<hr \/>\n<h2>2. Fonctionnement<\/h2>\n<p>Lorsqu&rsquo;un visiteur soumet le formulaire :<\/p>\n<ul>\n<li>Un nouvel enregistrement est cr\u00e9\u00e9 dans le module cible avec les donn\u00e9es saisies<\/li>\n<li>L&rsquo;enregistrement peut \u00eatre attribu\u00e9 automatiquement \u00e0 un utilisateur ou un groupe<\/li>\n<li>Une notification peut \u00eatre envoy\u00e9e \u00e0 l&rsquo;\u00e9quipe concern\u00e9e (via un <a href=\"https:\/\/www.kafinea.com\/fr\/documentation\/automatisation\/les-workflows\/\">workflow<\/a>)<\/li>\n<\/ul>\n<blockquote>\n<p><strong>Bon \u00e0 savoir<\/strong> : Les formulaires sont prot\u00e9g\u00e9s contre les soumissions automatiques (spam) gr\u00e2ce \u00e0 des m\u00e9canismes de validation int\u00e9gr\u00e9s.<\/p>\n<\/blockquote>\n<hr \/>\n<h2>3. Cas d&rsquo;usage<\/h2>\n<ul>\n<li><strong>G\u00e9n\u00e9ration de prospects<\/strong> : formulaire de contact sur votre site web qui cr\u00e9e automatiquement un prospect dans Kafinea<\/li>\n<li><strong>Demandes de support<\/strong> : formulaire de cr\u00e9ation de ticket accessible aux clients<\/li>\n<li><strong>Collecte d&rsquo;informations<\/strong> : formulaire de mise \u00e0 jour des coordonn\u00e9es client<\/li>\n<\/ul>\n<hr \/>\n<h2>4. Questions fr\u00e9quentes<\/h2>\n<p><strong>Le formulaire est-il personnalisable visuellement ?<\/strong><br \/>\nLe code HTML g\u00e9n\u00e9r\u00e9 peut \u00eatre stylis\u00e9 avec votre propre CSS pour s&rsquo;int\u00e9grer \u00e0 la charte graphique de votre site web.<\/p>\n<p><strong>Puis-je recevoir une notification \u00e0 chaque soumission ?<\/strong><br \/>\nOui, configurez un <a href=\"https:\/\/www.kafinea.com\/fr\/documentation\/automatisation\/les-workflows\/\">workflow<\/a> sur le module cible pour envoyer un email de notification lors de la cr\u00e9ation d&rsquo;un enregistrement via le formulaire.<\/p>\n<p><strong>Les donn\u00e9es sont-elles s\u00e9curis\u00e9es ?<\/strong><br \/>\nLes formulaires utilisent une connexion HTTPS et les donn\u00e9es sont transmises de mani\u00e8re chiffr\u00e9e vers votre instance Kafinea.<\/p>\n<hr \/>\n<h2>R\u00e9f\u00e9rences associ\u00e9es \ud83d\udd17<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.kafinea.com\/fr\/documentation\/marketing\/les-prospects\/\">Les prospects<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-tickets\/\">Les tickets<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Les formulaires de Kafinea permettent de cr\u00e9er des formulaires web publics qui alimentent directement votre base de donn\u00e9es. Un visiteur ou un client peut remplir un formulaire en ligne, et les donn\u00e9es sont automatiquement enregistr\u00e9es dans le module correspondant (prospects, contacts, tickets\u2026). La gestion des formulaires est accessible via Outils &gt; Formulaires. 1. Cr\u00e9er&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[208],"doc_tag":[],"class_list":["post-433305","docs","type-docs","status-publish","hentry","doc_category-automatisation"],"year_month":"2026-07","word_count":340,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kenny Legros","author_nicename":"kenny-legros","author_url":"https:\/\/www.kafinea.com\/fr\/author\/kenny-legros\/"},"doc_category_info":[{"term_name":"Automatisation","term_url":"https:\/\/www.kafinea.com\/fr\/documentation\/automatisation\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Documentation - Les formulaires &#8226; Kafinea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kafinea.com\/fr\/documentation\/automatisation\/les-formulaires\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - Les formulaires &#8226; Kafinea\" \/>\n<meta property=\"og:description\" content=\"Introduction Les formulaires de Kafinea permettent de cr\u00e9er des formulaires web publics qui alimentent directement votre base de donn\u00e9es. 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