{"id":433364,"date":"2023-11-28T18:34:48","date_gmt":"2023-11-28T17:34:48","guid":{"rendered":"https:\/\/www.kafinea.com\/?post_type=docs&#038;p=433364"},"modified":"2026-04-23T01:48:13","modified_gmt":"2026-04-22T23:48:13","password":"","slug":"les-operations-de-maintenance","status":"publish","type":"docs","link":"https:\/\/www.kafinea.com\/fr\/documentation\/maintenance\/les-operations-de-maintenance\/","title":{"rendered":"Les op\u00e9rations de maintenance"},"content":{"rendered":"<blockquote class=\"bq-exemple\">\n<p>\ud83d\udccd <strong>O\u00f9 trouver ce module ?<\/strong><br \/><em>Menu principal &gt; Maintenance<\/em><\/p>\n<\/blockquote>\n<hr \/>\n<h2>Introduction<\/h2>\n<p>Le module <strong>Interventions<\/strong> permet de planifier et suivre les op\u00e9rations de maintenance : interventions correctives, pr\u00e9ventives, inspections, etc. Chaque intervention enregistre la demande, l&rsquo;ex\u00e9cution et le r\u00e9sultat de l&rsquo;op\u00e9ration. Il est accessible via <em><strong>Maintenance &gt; Interventions<\/strong><\/em>.<\/p>\n<hr \/>\n<h2>1. Cr\u00e9er une intervention<\/h2>\n<p>Cliquez sur <em><strong>Ajouter une intervention<\/strong><\/em> depuis la liste du module.<\/p>\n<p><strong>Demande d&rsquo;intervention :<\/strong><\/p>\n<ul>\n<li><strong>Date de demande<\/strong> : la date \u00e0 laquelle l&rsquo;intervention a \u00e9t\u00e9 demand\u00e9e<\/li>\n<li><strong>Heure de la demande<\/strong> : l&rsquo;heure de la demande<\/li>\n<li><strong>Motif<\/strong> : la raison de l&rsquo;intervention<\/li>\n<\/ul>\n<p><strong>Informations g\u00e9n\u00e9rales :<\/strong><\/p>\n<ul>\n<li><strong>Site<\/strong> : le site o\u00f9 l&rsquo;intervention doit \u00eatre r\u00e9alis\u00e9e<\/li>\n<li><strong>\u00c9quipement<\/strong> : l&rsquo;\u00e9quipement concern\u00e9<\/li>\n<li><strong>Compte client<\/strong> : le client concern\u00e9 (pour les interventions chez un client)<\/li>\n<li><strong>Contact<\/strong> : la personne de contact sur place<\/li>\n<li><strong>Type<\/strong> : le type d&rsquo;intervention (corrective, pr\u00e9ventive, inspection\u2026)<\/li>\n<li><strong>Statut<\/strong> : l&rsquo;\u00e9tat de l&rsquo;intervention (planifi\u00e9e, en cours, termin\u00e9e, annul\u00e9e)<\/li>\n<\/ul>\n<p><strong>Intervention :<\/strong><\/p>\n<ul>\n<li><strong>Date d&rsquo;intervention<\/strong> : la date de r\u00e9alisation<\/li>\n<li><strong>Heure de d\u00e9but<\/strong> et <strong>Heure de fin<\/strong> : les horaires de l&rsquo;intervention<\/li>\n<li><strong>Description<\/strong> : le compte-rendu de l&rsquo;intervention<\/li>\n<li><strong>\u00c9v\u00e9nement<\/strong> : le lien vers un \u00e9v\u00e9nement du calendrier<\/li>\n<\/ul>\n<hr \/>\n<h2>2. Cycle de vie<\/h2>\n<p>Une intervention suit g\u00e9n\u00e9ralement ce parcours :<\/p>\n<ol>\n<li><strong>Demande<\/strong> : une demande d&rsquo;intervention est enregistr\u00e9e avec un motif<\/li>\n<li><strong>Planification<\/strong> : l&rsquo;intervention est planifi\u00e9e avec une date et un technicien<\/li>\n<li><strong>Ex\u00e9cution<\/strong> : l&rsquo;intervention est r\u00e9alis\u00e9e sur site<\/li>\n<li><strong>Cl\u00f4ture<\/strong> : le compte-rendu est renseign\u00e9 et le statut passe \u00e0 \u00ab termin\u00e9e \u00bb<\/li>\n<\/ol>\n<hr \/>\n<h2>3. \u00c9l\u00e9ments li\u00e9s<\/h2>\n<p>Depuis la fiche d&rsquo;une intervention, vous pouvez acc\u00e9der aux :<\/p>\n<ul>\n<li><strong>Documents<\/strong> : photos, rapports, pi\u00e8ces jointes<\/li>\n<li><strong>Commentaires<\/strong> : \u00e9changes et notes sur l&rsquo;intervention<\/li>\n<\/ul>\n<hr \/>\n<h2>4. Questions fr\u00e9quentes<\/h2>\n<p><strong>Comment planifier des interventions r\u00e9currentes ?<\/strong><br \/>\nChaque intervention est un enregistrement distinct. Pour des maintenances pr\u00e9ventives r\u00e9guli\u00e8res, cr\u00e9ez une nouvelle intervention pour chaque occurrence. Un workflow peut automatiser la cr\u00e9ation.<\/p>\n<p><strong>Comment suivre les interventions d&rsquo;un \u00e9quipement ?<\/strong><br \/>\nDepuis la fiche de l&rsquo;\u00e9quipement, l&rsquo;onglet <em><strong>Interventions<\/strong><\/em> affiche l&rsquo;historique complet de toutes les op\u00e9rations r\u00e9alis\u00e9es.<\/p>\n<p><strong>Puis-je lier une intervention \u00e0 un ticket de support ?<\/strong><br \/>\nL&rsquo;intervention peut \u00eatre li\u00e9e \u00e0 un compte client et \u00e0 un \u00e9quipement, ce qui permet de croiser les informations avec les tickets de support portant sur le m\u00eame \u00e9quipement.<\/p>\n<hr \/>\n<h2>R\u00e9f\u00e9rences associ\u00e9es \ud83d\udd17<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/maintenance\/les-equipements\/\">Les \u00e9quipements<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/maintenance\/les-sites-de-maitenance\/\">Les sites de maintenance<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/automatisation\/le-planificateur\/\">Le planificateur<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Maintenance Introduction Le module Interventions permet de planifier et suivre les op\u00e9rations de maintenance : interventions correctives, pr\u00e9ventives, inspections, etc. Chaque intervention enregistre la demande, l&rsquo;ex\u00e9cution et le r\u00e9sultat de l&rsquo;op\u00e9ration. Il est accessible via Maintenance &gt; Interventions. 1. Cr\u00e9er une intervention Cliquez sur Ajouter une intervention&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[196],"doc_tag":[],"class_list":["post-433364","docs","type-docs","status-publish","hentry","doc_category-maintenance"],"year_month":"2026-06","word_count":373,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kenny Legros","author_nicename":"kenny-legros","author_url":"https:\/\/www.kafinea.com\/fr\/author\/kenny-legros\/"},"doc_category_info":[{"term_name":"Maintenance","term_url":"https:\/\/www.kafinea.com\/fr\/documentation\/maintenance\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Documentation - Les op\u00e9rations de maintenance &#8226; Kafinea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kafinea.com\/fr\/documentation\/maintenance\/les-operations-de-maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - Les op\u00e9rations de maintenance &#8226; Kafinea\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Maintenance Introduction Le module Interventions permet de planifier et suivre les op\u00e9rations de maintenance : interventions correctives, pr\u00e9ventives, inspections, etc. Chaque intervention enregistre la demande, l&rsquo;ex\u00e9cution et le r\u00e9sultat de l&rsquo;op\u00e9ration. 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