{"id":433376,"date":"2023-11-28T18:38:48","date_gmt":"2023-11-28T17:38:48","guid":{"rendered":"https:\/\/www.kafinea.com\/?post_type=docs&#038;p=433376"},"modified":"2026-04-23T01:48:35","modified_gmt":"2026-04-22T23:48:35","password":"","slug":"le-suivi-de-garanties","status":"publish","type":"docs","link":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/le-suivi-de-garanties\/","title":{"rendered":"Le suivi de garanties"},"content":{"rendered":"<blockquote class=\"bq-exemple\">\n<p>\ud83d\udccd <strong>O\u00f9 trouver ce module ?<\/strong><br \/><em>Menu principal &gt; Support<\/em><\/p>\n<\/blockquote>\n<hr \/>\n<h2>Introduction<\/h2>\n<p>Le module <strong>Suivi de garanties<\/strong> permet de suivre les produits vendus \u00e0 vos clients et leur couverture de garantie. Chaque fiche associe un produit vendu \u00e0 un client avec ses informations de vente, de mise en service et de garantie. Il est accessible via <em><strong>Support client &gt; Suivi de garanties<\/strong><\/em>.<\/p>\n<hr \/>\n<h2>1. Cr\u00e9er une fiche de suivi de garantie<\/h2>\n<p>Cliquez sur <em><strong>Ajouter Suivi de garantie<\/strong><\/em> depuis la liste du module.<\/p>\n<p><strong>Informations principales :<\/strong><\/p>\n<ul>\n<li><strong>Produit<\/strong> : le produit vendu (obligatoire)<\/li>\n<li><strong>Num\u00e9ro de s\u00e9rie<\/strong> : le num\u00e9ro de s\u00e9rie de l&rsquo;exemplaire vendu<\/li>\n<li><strong>Compte client<\/strong> : le client qui a achet\u00e9 le produit<\/li>\n<li><strong>Facture li\u00e9e<\/strong> : la facture de vente correspondante<\/li>\n<li><strong>Date de vente<\/strong> : la date de la transaction<\/li>\n<li><strong>Date de mise en service<\/strong> : la date \u00e0 laquelle le produit a \u00e9t\u00e9 install\u00e9 ou activ\u00e9<\/li>\n<li><strong>Statut<\/strong> : en service, retourn\u00e9, etc.<\/li>\n<li><strong>Tag<\/strong> : un identifiant compl\u00e9mentaire<\/li>\n<\/ul>\n<hr \/>\n<h2>2. Suivi de la garantie<\/h2>\n<p>La fiche de suivi permet de tracer la couverture de garantie de chaque produit vendu :<\/p>\n<ul>\n<li>La <strong>date de vente<\/strong> ou la <strong>date de mise en service<\/strong> sert de point de d\u00e9part pour le calcul de la garantie<\/li>\n<li>Le suivi peut \u00eatre crois\u00e9 avec les tickets de support pour identifier les interventions sous garantie<\/li>\n<\/ul>\n<blockquote class=\"bq-astuce\">\n<p><strong>Astuce :<\/strong> En combinant le suivi de garanties avec les \u00e9quipements, vous disposez d&rsquo;un suivi complet du cycle de vie de chaque produit : de l&rsquo;achat fournisseur \u00e0 la vente client, en passant par la mise en service et la fin de garantie.<\/p>\n<\/blockquote>\n<hr \/>\n<h2>3. Questions fr\u00e9quentes<\/h2>\n<p><strong>Quelle est la diff\u00e9rence entre un suivi de garantie et un \u00e9quipement ?<\/strong><br \/>\nLe <strong>suivi de garantie<\/strong> trace la relation entre un produit vendu et un client, avec les informations de vente et de garantie. L&rsquo;<strong>\u00e9quipement<\/strong> trace le mat\u00e9riel physique avec ses caract\u00e9ristiques techniques (r\u00e9f\u00e9rences, dates de vie, prix d&rsquo;achat). Les deux modules sont compl\u00e9mentaires.<\/p>\n<p><strong>Comment retrouver tous les produits vendus \u00e0 un client ?<\/strong><br \/>\nDepuis la fiche du compte client, consultez l&rsquo;onglet <em><strong>Suivi de garanties<\/strong><\/em> qui liste tous les produits vendus avec leurs informations de garantie.<\/p>\n<p><strong>La fiche de suivi est-elle cr\u00e9\u00e9e automatiquement lors d&rsquo;une vente ?<\/strong><br \/>\nNon, la fiche doit \u00eatre cr\u00e9\u00e9e manuellement ou via un processus configur\u00e9. Elle peut \u00eatre li\u00e9e \u00e0 la facture de vente pour assurer la tra\u00e7abilit\u00e9.<\/p>\n<hr \/>\n<h2>R\u00e9f\u00e9rences associ\u00e9es \ud83d\udd17<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/support-client\/les-contrats-de-service\/\">Les contrats de service<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/support-client\/les-equipements-client\/\">Les \u00e9quipements client<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module Suivi de garanties permet de suivre les produits vendus \u00e0 vos clients et leur couverture de garantie. Chaque fiche associe un produit vendu \u00e0 un client avec ses informations de vente, de mise en service et de garantie. Il est accessible via Support&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[194],"doc_tag":[],"class_list":["post-433376","docs","type-docs","status-publish","hentry","doc_category-support-client"],"year_month":"2026-06","word_count":389,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kenny Legros","author_nicename":"kenny-legros","author_url":"https:\/\/www.kafinea.com\/fr\/author\/kenny-legros\/"},"doc_category_info":[{"term_name":"Support client","term_url":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Documentation - Le suivi de garanties &#8226; Kafinea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/le-suivi-de-garanties\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - Le suivi de garanties &#8226; Kafinea\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module Suivi de garanties permet de suivre les produits vendus \u00e0 vos clients et leur couverture de garantie. 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