{"id":433380,"date":"2023-11-28T18:39:52","date_gmt":"2023-11-28T17:39:52","guid":{"rendered":"https:\/\/www.kafinea.com\/?post_type=docs&#038;p=433380"},"modified":"2026-04-23T01:48:47","modified_gmt":"2026-04-22T23:48:47","password":"","slug":"les-equipements-client","status":"publish","type":"docs","link":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/","title":{"rendered":"Les \u00e9quipements client"},"content":{"rendered":"<blockquote class=\"bq-exemple\">\n<p>\ud83d\udccd <strong>O\u00f9 trouver ce module ?<\/strong><br \/><em>Menu principal &gt; Support<\/em><\/p>\n<\/blockquote>\n<hr \/>\n<h2>Introduction<\/h2>\n<p>Le module <strong>\u00c9quipements<\/strong> permet de suivre le mat\u00e9riel et les \u00e9quipements d\u00e9ploy\u00e9s chez vos clients ou utilis\u00e9s en interne. Chaque fiche \u00e9quipement enregistre les informations d&rsquo;identification, les dates cl\u00e9s (achat, garantie, fin de vie) et les r\u00e9f\u00e9rences fabricant\/fournisseur. Il est accessible via <em><strong>Support client &gt; \u00c9quipements<\/strong><\/em>.<\/p>\n<hr \/>\n<h2>1. Cr\u00e9er un \u00e9quipement<\/h2>\n<p>Cliquez sur <em><strong>Ajouter un \u00e9quipement<\/strong><\/em> depuis la liste du module.<\/p>\n<p><strong>Informations g\u00e9n\u00e9rales :<\/strong><\/p>\n<ul>\n<li><strong>Nom<\/strong> : le nom ou la d\u00e9signation de l&rsquo;\u00e9quipement (obligatoire)<\/li>\n<li><strong>Statut<\/strong> : l&rsquo;\u00e9tat de l&rsquo;\u00e9quipement (en service, hors service, en maintenance\u2026)<\/li>\n<li><strong>Num\u00e9ro de s\u00e9rie<\/strong> : le num\u00e9ro de s\u00e9rie unique de l&rsquo;\u00e9quipement<\/li>\n<\/ul>\n<p><strong>R\u00e9f\u00e9rences :<\/strong><\/p>\n<ul>\n<li><strong>R\u00e9f\u00e9rence fournisseur<\/strong> : la r\u00e9f\u00e9rence chez le fournisseur<\/li>\n<li><strong>R\u00e9f\u00e9rence fabricant<\/strong> : la r\u00e9f\u00e9rence chez le fabricant<\/li>\n<\/ul>\n<p><strong>Dates :<\/strong><\/p>\n<ul>\n<li><strong>Date d&rsquo;achat<\/strong> : la date d&rsquo;acquisition<\/li>\n<li><strong>Fin de garantie<\/strong> : la date d&rsquo;expiration de la garantie constructeur<\/li>\n<li><strong>Fin de vie<\/strong> : la date de fin de vie pr\u00e9vue<\/li>\n<\/ul>\n<p><strong>Autres informations :<\/strong><\/p>\n<ul>\n<li><strong>Prix d&rsquo;achat<\/strong> : le co\u00fbt d&rsquo;acquisition<\/li>\n<li><strong>Image<\/strong> : une photo de l&rsquo;\u00e9quipement<\/li>\n<\/ul>\n<hr \/>\n<h2>2. Suivi de garantie<\/h2>\n<p>Le champ <em><strong>Fin de garantie<\/strong><\/em> permet de suivre la couverture de chaque \u00e9quipement. Vous pouvez filtrer la liste des \u00e9quipements pour identifier ceux dont la garantie arrive \u00e0 expiration.<\/p>\n<blockquote>\n<p><strong>Bon \u00e0 savoir<\/strong> : Configurez un workflow pour \u00eatre alert\u00e9 automatiquement lorsqu&rsquo;un \u00e9quipement approche de sa fin de garantie.<\/p>\n<\/blockquote>\n<hr \/>\n<h2>3. Questions fr\u00e9quentes<\/h2>\n<p><strong>Comment lier un \u00e9quipement \u00e0 un client ?<\/strong><br \/>\nL&rsquo;\u00e9quipement peut \u00eatre li\u00e9 \u00e0 un compte client ou \u00e0 un site via les relations disponibles sur la fiche.<\/p>\n<p><strong>Puis-je suivre l&rsquo;historique des interventions sur un \u00e9quipement ?<\/strong><br \/>\nOui, les tickets de support et les interventions de maintenance peuvent \u00eatre li\u00e9s \u00e0 un \u00e9quipement, constituant ainsi un historique complet.<\/p>\n<hr \/>\n<h2>R\u00e9f\u00e9rences associ\u00e9es \ud83d\udd17<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/support-client\/les-tickets\/\">Les tickets<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/support-client\/les-contrats-de-service\/\">Les contrats de service<\/a><\/li>\n<li><a href=\"https:\/\/www.kafinea.com\/documentation\/catalogue\/les-produits\/\">Les produits<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module \u00c9quipements permet de suivre le mat\u00e9riel et les \u00e9quipements d\u00e9ploy\u00e9s chez vos clients ou utilis\u00e9s en interne. Chaque fiche \u00e9quipement enregistre les informations d&rsquo;identification, les dates cl\u00e9s (achat, garantie, fin de vie) et les r\u00e9f\u00e9rences fabricant\/fournisseur. Il est accessible via Support client &gt;&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[194],"doc_tag":[],"class_list":["post-433380","docs","type-docs","status-publish","hentry","doc_category-support-client"],"year_month":"2026-06","word_count":302,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kenny Legros","author_nicename":"kenny-legros","author_url":"https:\/\/www.kafinea.com\/fr\/author\/kenny-legros\/"},"doc_category_info":[{"term_name":"Support client","term_url":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Documentation - Les \u00e9quipements client &#8226; Kafinea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - Les \u00e9quipements client &#8226; Kafinea\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module \u00c9quipements permet de suivre le mat\u00e9riel et les \u00e9quipements d\u00e9ploy\u00e9s chez vos clients ou utilis\u00e9s en interne. Chaque fiche \u00e9quipement enregistre les informations d&rsquo;identification, les dates cl\u00e9s (achat, garantie, fin de vie) et les r\u00e9f\u00e9rences fabricant\/fournisseur. Il est accessible via Support client &gt;...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Kafinea\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T23:48:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/support-client\\\/les-equipements-client\\\/\",\"url\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/support-client\\\/les-equipements-client\\\/\",\"name\":\"Documentation - Les \u00e9quipements client &#8226; Kafinea\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#website\"},\"datePublished\":\"2023-11-28T17:39:52+00:00\",\"dateModified\":\"2026-04-22T23:48:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/support-client\\\/les-equipements-client\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/support-client\\\/les-equipements-client\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/support-client\\\/les-equipements-client\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Documentation\",\"item\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/documentation\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Les \u00e9quipements client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/\",\"name\":\"Kafinea\",\"description\":\"Une solution unique pour toutes vos ambitions\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#organization\",\"name\":\"Kafinea\",\"url\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.kafinea.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Logo-Kafinea-SVG-orange-bleu.svg\",\"contentUrl\":\"https:\\\/\\\/www.kafinea.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Logo-Kafinea-SVG-orange-bleu.svg\",\"width\":296.31,\"height\":66.48,\"caption\":\"Kafinea\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kafinea.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/kafinea\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Documentation - Les \u00e9quipements client &#8226; Kafinea","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/","og_locale":"fr_FR","og_type":"article","og_title":"Documentation - Les \u00e9quipements client &#8226; Kafinea","og_description":"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module \u00c9quipements permet de suivre le mat\u00e9riel et les \u00e9quipements d\u00e9ploy\u00e9s chez vos clients ou utilis\u00e9s en interne. Chaque fiche \u00e9quipement enregistre les informations d&rsquo;identification, les dates cl\u00e9s (achat, garantie, fin de vie) et les r\u00e9f\u00e9rences fabricant\/fournisseur. Il est accessible via Support client &gt;...","og_url":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/","og_site_name":"Kafinea","article_modified_time":"2026-04-22T23:48:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/","url":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/","name":"Documentation - Les \u00e9quipements client &#8226; Kafinea","isPartOf":{"@id":"https:\/\/www.kafinea.com\/fr\/#website"},"datePublished":"2023-11-28T17:39:52+00:00","dateModified":"2026-04-22T23:48:47+00:00","breadcrumb":{"@id":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.kafinea.com\/fr\/documentation\/support-client\/les-equipements-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.kafinea.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Documentation","item":"https:\/\/www.kafinea.com\/fr\/documentation\/"},{"@type":"ListItem","position":3,"name":"Les \u00e9quipements client"}]},{"@type":"WebSite","@id":"https:\/\/www.kafinea.com\/fr\/#website","url":"https:\/\/www.kafinea.com\/fr\/","name":"Kafinea","description":"Une solution unique pour toutes vos ambitions","publisher":{"@id":"https:\/\/www.kafinea.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kafinea.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.kafinea.com\/fr\/#organization","name":"Kafinea","url":"https:\/\/www.kafinea.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.kafinea.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.kafinea.com\/wp-content\/uploads\/2024\/10\/Logo-Kafinea-SVG-orange-bleu.svg","contentUrl":"https:\/\/www.kafinea.com\/wp-content\/uploads\/2024\/10\/Logo-Kafinea-SVG-orange-bleu.svg","width":296.31,"height":66.48,"caption":"Kafinea"},"image":{"@id":"https:\/\/www.kafinea.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/kafinea\/"]}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Kenny Legros","author_link":"https:\/\/www.kafinea.com\/fr\/author\/kenny-legros\/"},"uagb_comment_info":0,"uagb_excerpt":"\ud83d\udccd O\u00f9 trouver ce module ?Menu principal &gt; Support Introduction Le module \u00c9quipements permet de suivre le mat\u00e9riel et les \u00e9quipements d\u00e9ploy\u00e9s chez vos clients ou utilis\u00e9s en interne. Chaque fiche \u00e9quipement enregistre les informations d&rsquo;identification, les dates cl\u00e9s (achat, garantie, fin de vie) et les r\u00e9f\u00e9rences fabricant\/fournisseur. Il est accessible via Support client &gt;...","_links":{"self":[{"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/docs\/433380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/comments?post=433380"}],"version-history":[{"count":12,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/docs\/433380\/revisions"}],"predecessor-version":[{"id":442830,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/docs\/433380\/revisions\/442830"}],"wp:attachment":[{"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/media?parent=433380"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/doc_category?post=433380"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kafinea.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=433380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}