Warranty Management

We guarantee your warranties. That's all we do.

Forgotten or expired warranties disrupt customer relations. Not with Kafinea.

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Centralized management

Don't lose sight of the guarantees offered to your customers

Easily access all current customer warranty information from your personal dashboard, thanks to Kafinea's customizable widgets.

Detailed history

Keep track of precedents

Find out about all past incidents and how your customers have invoked their warranties in Kafinea's Warranty Management module.

Generate reports enabling you to visualize your customers' recourse to their warranty. Refine your offers to match your customers' real needs.

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Module synchronization

Connect your sales and contracts to their guarantees

Thanks to Kafinea's relational tabs, you can find the warranty associated with a product or a customer contract in just one click from its record.

Automatic alerts and reminders

Protect your customers from unpleasant surprises

Nobody likes it when a warranty has expired just when they need it. Don't leave your customers in the dark: trigger reminders to your customers by email or SMS when their warranty expires.

Automated warranty management

  • Autonomous AI agents

    Entrust complex missions to intelligent agents who break down tasks, execute them in the right order and adapt their actions continuously.

  • REST API

    Synchronize data in real time between the platform of your choice and your Kafinea instance.

  • AI assistant on text fields

    Have your textual content automatically synthesized, lengthened, reformulated or corrected for greater precision and fluidity.

  • AI-powered automation

    Integrate AI prompts into your workflows to automate calculations, analyses and decision-making based on your ERP data.

  • Interactive AI chatbot

    Ask questions about the data you have access to, and receive instant answers in text, tabular or graphical form.

  • Reminder notifications

    Customize your reminders (pop-up window, email or SMS) and their triggers.

  • AI Prompt

    Use AI in Kafinea workflows to understand a situation and automate actions.

  • Scheduled reports

    Set up the periodic emailing of a tabular or graphical report.

  • Advanced AI search

    Benefit from intelligent search that goes beyond semantics, understands the meaning of your queries and delivers relevant results.

  • MCP server for external AI

    Connect external artificial intelligences to Kafinea to enrich your automated processes and extend your capabilities.

  • Webhooks

    Send data to other platforms about an event that has just taken place.

  • Customizable workflows

    Create your workflows to automate the creation of a record, the update of a field, the sending of an email, and much more.

Advanced warranty management features

  • Customizable fields

    Add your own input fields, picklists, date selectors, URLs, etc.

  • Comments with attachments

    Share information and documents between colleagues via the Comments block in Kafinea records.

  • Advanced access rights per user

    Choose which actions are feasible or which information is visible to each user, down to the individual field.

  • Filtering records by tag

    Group different recordings under the same tag to easily find them in one place, even if they come from different modules.

  • Dynamic and customizable email templates

    Easily create your own dynamic email templates using shortcodes.

  • Dynamic and customizable PDF templates

    Design as many dynamic PDF templates as you want using shortcodes.

  • Relational tabs

    Switch from one record to another related record with a single click using relational tabs.

  • Dependent picklists

    Create a relationship between two picklists so that the choices available in one dynamically adapt to the choice made in the other.

  • Reports and charts

    View key information on the module of your choice in real time via tabular and graphical reports.

Basic warranty management functions

  • Customizable blocks

    Organize your records into accordion blocks to group your fields.

  • Personal calendar

    Add one-off or recurring activities and tasks to your Kafinea calendar and keep control of your schedule.

  • Record duplication

    Duplicate a record with a single click.

  • Export data in PDF format

    Export the data of your choice in PDF format.

  • Filtering tickets by priority

    Set a priority level for each ticket to facilitate the handling of emergencies.

  • Multi-currency management

    Do business with your customers abroad, Kafinea is compatible with multiple currencies.

  • Illustrative images

    Illustrate your recordings with an image to make them easier to identify.

  • Importing data in CSV format

    Import data via a CSV file by mapping columns in the original file to Kafinea fields.

  • Automatic entry of customer information

    Import all your customer's information (postal address, SIRET number, email, etc.) into your documents simply by selecting it.

  • Customized naming sequences

    Set prefixes and suffixes for your document names and their incrementation.

  • Tracking of recordings

    Get notified when a record you are tracking is updated following an action by one of your colleagues or an automation.

  • Customizable dashboards

    Create your own individual dashboards and easily find the information that matters to you.

  • Filtered views

    Create the data lists with filtered views you need on a regular basis.

  • Dynamic widgets

    Create your own widgets on your dashboards and visualize your data more easily.

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