Frequently asked questions

The Kafinea concept

Kafinea is a 100% cloud ERP designed for SMEs, offering a complete business management solution. It centralizes and automates a wide range of operations, including accounting, inventory management, customer relations and much more.

Our company Madiasoft has worked for multiple years on digital tools to serve emerging businesses (data protection, backups and backup, etc) before concentrating the fruit of all this work into a single product, Kafinea, launched in 2018. To find out more, visit our About us page.

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Kafinea stands out for its flexibility, with field-by-field customization, automation capability, integration and training costs included in the monthly subscription, and unlimited number of users, all in a no-commitment package.

Kafinea is primarily designed for SMEs looking to improve their operations management with an affordable, easy-to-deploy and easy-to-use ERP system. Kafinea is also used by public administrations, utilities and even small businesses.

We do not communicate publicly on the number of companies using Kafinea. This choice reflects our way of working: each customer counts, not as a marketing indicator, but as a relationship that we carefully nurture. We favour controlled growth to remain available and efficient. We also respect our customers' confidentiality. Many of them prefer not to be named, because Kafinea represents a real competitive advantage for them in terms of fluidity, productivity and organization. We are committed to maintaining this discretion.

How Kafinea works

As Kafinea is 100% cloud-based, it can be up and running in a matter of minutes. Full integration takes just a few weeks, depending on the complexity of your processes and the number of applications you choose to use.

Yes, Kafinea has a flexible REST API capable of connecting to your business software (e.g. industrial systems). We can also develop custom connectors if required.

No, Kafinea is accessible directly from a web browser and requires no installation on your computer.

Yes, our web interface is fully responsive. You don't need to install an app on your smartphone or tablet to use Kafinea on the move.

No, you don't need any specific infrastructure. All you need is an Internet connection to access the software.

Kafinea subscription

There are three subscriptions to choose from: À la carte, Business and Premium. Kafinea Business is the most popular, and meets the needs of the vast majority of SMEs while allowing them to control their budget. To find out which services are included in each of these subscriptions, and how much they cost, visit our Rates.

We offer integration and training for your administrators with every Kafinea Business or Premium subscription. This represents a saving of at least 20,000 euros compared with our competitors.

Our new À la carte subscription lets you select only the applications you need to save you money.

Our subscriptions are already optimized to offer an attractive rate with an unlimited number of users. Your subscription won't cost you more when you hire new people.

Our subscriptions are monthly and without commitment. So you can stop whenever you like.

Just send us an e-mail and we'll stop your subscription. You can export your data easily from the administrator interface, or request our assistance for a complete transfer.

No! You can share your subscription between your companies for just €100 extra per company per month.

Yes, we offer a free trial period so you can test Kafinea. Book an appointment with us for a software demo, which will then give you access to the software for 14 days.

Kafinea safety

No, you decide who has access to what. Kafinea features a highly sophisticated access rights management system. Not only can you choose which users have access to which applications or modules, but also what they can do within them. You can set these rights down to the last field (invisible, read-only, write), as well as whether or not they can add, modify or delete records, or import or export them from the system.

Kafinea is hosted on Google Cloud servers in Belgium. We made this choice because of the reputation, quality and security of Google's infrastructure and the location of our customers' data in Europe to guarantee their security and compliance with European regulations such as the RGPD.

Kafinea ensures the protection and backup of customer data thanks to a high-performance, redundant system, with backups stored in data centers separate from production systems. Your data is backed up daily, with a retention period of 100 days for customer files and 7 days for databases. In the event of a disaster, we are committed to restoring service within 48 hours, using the most appropriate backup. To find out more about our security measures, visit our Security page.

Our high-performance automatic systems monitor the operation of our servers and automatically repair them within minutes in the event of a problem. Because transparency is important to us, you can access our real-time system status and incident history at https://status.kafinea.com.

Kafinea training and support

No problem at all! Our team will configure the software according to your needs, for example by adding custom fields. We'll also set up the necessary automations. Once you've finished, we'll give you the keys to become autonomous in your use of Kafinea thanks to an administrator training course. You don't need to have advanced IT skills to benefit.

Our team trains up to three Kafinea administrators at your company during a four-hour videoconference training session, divided into two two-hour sessions. These administrators are then responsible for training your in-house staff.

We offer administrator training for our Business and Premium customers.

Kafinea offers ticket-based technical support with rapid response. A Business subscription will prioritize your tickets. A Premium subscription also gives you a dedicated contact person. You'll be able to communicate over the phone or by email with someone who understands your business and will support you in your use of Kafinea.

Kafinea updates

We carry out regular graphical and functional updates to enhance your user experience. These updates are carried out automatically in the cloud, with no interruption to service.

Yes, all new features and updates are included in your monthly subscription, at no extra cost.

Absolutely, Kafinea is designed to grow with your business, whether you need more features or additional users.

We encourage feedback from our customers to help us improve our software. You're in the best position! You can submit your suggestions via your support access on our extranet or via our contact form. We'll take them into account in future updates.

The company behind Kafinea

Our company is called Madiasoft. Our head office is in Fort-de-France, Martinique. Our postal address is in Paris. This choice is in line with the optimization and coherence of our organizational structure. Our activities are expanding, based on a sustainable model.

There are about ten of us at Madiasoft. We operate entirely remotely, with a flexible, responsive organization. We don't seek to emphasize the size of our team, but rather what makes it effective: competence, commitment and complementarity.

We have chosen not to publish our sales figures. This figure is neither a priority indicator for us, nor something we seek to enhance. Our business model is based on long-term customer satisfaction, not on growth targets. We are not looking for external financing. Our priority is the continuous improvement of our service, not the race for records.

Yes, in full. We are up to date with all our legal, tax and social obligations. Our contracts, general conditions of use and legal notices are up to date. We are compliant with the RGPD. There are no ongoing disputes.

Our team works 100% from home, which limits travel and reduces our impact. Our servers are hosted in Europe, by partners chosen for their performance, reliability and energy efficiency. Last but not least, we pay close attention to our digital footprint and design our tools with a sober, no-frills approach. No greenwashing, just practicality, in line with our values.