📍 Where can I find this module?
Main menu > Support
Introduction #
The Warranty Tracking module allows you to track the products sold to your customers and their warranty coverage. Each record a product sold to a customer with its sales, activation, and warranty information. It is accessible via Customer Support > Warranty Tracking.
1. Create a warranty record #
Click on Add Warranty Tracking from the module list.
Key information:
- Product: the product being sold (required)
- Serial number: the serial number of the copy sold
- Customer account: the customer who purchased the product
- Related invoice: the corresponding invoice
- Date of sale: the date of the transaction
- Date of activation: the date on which the product was installed or activated
- Status: in service, returned, etc.
- Tag: an additional identifier
2. Warranty Tracking #
The record allows you to track the warranty coverage for each product sold:
- The date of sale or the date of commissioning serves as the starting point for calculating the warranty
- This data can be cross-referenced with support tickets to identify warranty repairs
Tip: By combining warranty tracking with equipment tracking, you can monitor the entire lifecycle of each product—from purchase from the supplier to sale to the customer, including commissioning and the end of the warranty period.
3. Frequently Asked Questions #
What is the difference between warranty tracking and equipment tracking?
Warranty tracking tracks the relationship between a sold product and a customer, including sales and warranty information.Equipment tracking tracks physical assets along with their technical specifications (part numbers, expiration dates, purchase prices). The two modules are complementary.
How can I view all products sold to a customer?
From record customer record , go to the Warranty Tracking tab, which lists all products sold along with their warranty information.
Is the record created automatically when a sale is made?
No, the record be created manually or through a configured process. It can be linked to the invoice to ensure traceability.